Leadership

Karen Sommers

Karen Sommers

Principal

“I was excited to start this business because I had confidence in our ability to work hard to build a business that would have an impact on our clients and employees. We are fortunate to be surrounded by an amazing team of people and have a wonderful list of clients who value our approach.”

Karen started City Wide of Boston with Bob Sommers in 2008. Through the State of Massachusetts’ Supplier Diversity Office (SDO), City Wide of Boston is a certified Woman Owned Business (WBE). Prior to City Wide, Karen spent 12 years in Sales and Sales Management in Boston and New York Radio, working for both American Radio Systems and CBS/Infinity Broadcasting. And then after starting a family, she worked as a consultant to her former Boston radio stations, as well as, clients in sales & sales leadership. In 2002 along with Bob, she co-founded the grass roots, 100% volunteer based charity Smiling Kids Inc. (www.smilingkidsinc.org). The 501(c)3 charity provides birthday presents to children and teens in-need throughout Massachusetts. The organization has provided over 15,000 birthday presents to date. The success and enjoyment of launching and growing the charity ignited the interest to start a business.

Bob Sommers

Bob Sommers

Principal

“I started City Wide because there was a clear opportunity to address a significant need in the marketplace. We were excited about the idea of building a business and differentiating ourselves through a steadfast formula great people, proven processes and exceptional customer service.“

Bob started City Wide of Boston with Karen Sommers in 2008. Prior to City Wide, Bob worked in business development and general management roles for various start- ups and technology companies in the Boston area. In 2002, Bob and Karen co-founded the grass roots, 100% volunteer based charity, Smiling Kids Inc.. (www.smilingkidsinc.org). The 501(c)3 charity provides birthday presents to children and teens in-need throughout Massachusetts. The organization has provided over 15,000 birthday presents to date. The success and enjoyment of launching and growing the charity ignited the interest to start a business they could develop and build together. City Wide of Boston was started with a desire to address the pervasive problem commercial properties face in finding, sourcing and managing reliable vendors. Bob graduated from Hamilton College with a BA in Psychology and earned his MBA in Marketing from the Babson College Olin School of Management.

Sheila Gaffey

Sheila Gaffey

Director of Business Operations

“I joined City Wide of Boston because I was motivated by the opportunity to help build the business from the ground up. I also saw the family atmosphere mixed with strong core values which made it an attractive opportunity to start a career.”

Sheila came to City Wide from Kidsborough, the multi-location before/after school educational care program, where she was the Center Director of the original site in Hopkinton, MA. Sheila initially joined the team in a hybrid accounting and support role in 2009 when the company had just Bob and Karen Sommers and a handful of clients. She is now the Director of the Business Operations department that includes all Accounting, Human Resources, Client Support, and Vendor Sourcing and Compliance teams. Sheila is a graduate of Clark University with a degree in Liberal Arts, Psychology and Spanish.

Craig Pietz

Craig Pietz

Director of Operations

“I joined City Wide of Boston because of the potential I saw in the company. I also saw a family type structure that I could envision excelling in as the business grows. I was excited about being part of a business that can help so many companies have less to worry about.”

Craig came to CWB from more than 20 years of leadership experience in the hospitality industry. He was most recently the Director of Operations overseeing the $22milliion dollar British Beer Works organization. Craig oversees all Operations Management and Contact Compliance. He leads the growing team through excellence in customer service and creative problem solving. Craig is a graduate of from Southern New Hampshire University with a degree in Business.

Steven Depot

Steven Depot

Operations Manager

“I joined City Wide of Boston to challenge our expanding team to exceed our clients’ expectations and offer creative solutions and perspectives. I was excited to be part of a great company that makes it easy for our clients’ businesses to flourish and look great.”

Steven joined CWB with over 20 years of management and leadership experience in the hospitality industry. Prior to City Wide he was a Managing Partner at UNO Restaurants LLC. Steven uses his prior skills and knowledge help develop the right operational strategy for our clients and works with the City Wide team to deliver results. Steven graduated from Johnson and Wales with a degree in Business Management.

Support team

City Wide assembles a professional support team to serve the needs of all of our clients. Our culture revolves around delivering exceptional customer service– in client facing roles as well as behind the scenes. Each valued member of our team understands the importance of doing our best by meeting and exceeding our goals – all of which are built around the execution of our systems and procedures and the overall satisfaction of our clients.

Account Manager

  • Your One Point of Contact
  • Regular Visits
  • Project management for all managed services
  • Available 24/7
  • An extension of your team
  • Vendor Selection
  • Compensated on customer satisfaction and retention

Contract Compliance Manager

  • Works as a team with the Account Manager
  • Responsible for the contract compliance
  • Compliance for Scope of Services

Additional Support:

  • Seasoned operations management team
  • Dedicated vendor recruiting team
  • Ownership involved day-to-day in all aspects of the business