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How We Work

The City Wide Partnership

City Wide Facility Solutions simplifies facility maintenance by providing access to 20+ services through a single point of contact. We handle the coordination, scheduling, and quality assurance of all your facility needs — from janitorial to specialty projects — so you can focus on running your business while we take care of the rest.

One point of contact for all facility maintenance needs

  • Proactive communication and exceptional customer service
  • Saves our client’s time and headaches associated with facility maintenance
  • Project management expert in a wide variety of industries
  • Vendor selection to match the needs and budgets of our clients

Broad network of certified & validated vendors

  • Proactive communication and exceptional customer service
  • Saves our client’s time and headaches associated with facility maintenance
  • Project management expert in a wide variety of industries
  • Vendor selection to match the needs and budgets of our clients

Ongoing compliance to ensure all contract commitments and customer expectations are met

  • Regular site inspections, complaint resolution and product audits
  • Adherence to all client facility specific requirements
  • Up to date insurance and background document compliance
  • Client surveys and weekly inspection ratings
  • Up to date IDPRP (Infectious Disease Preparedness Response Plan)
  • Annual CWB vendor network re-certification

Our Proven Process

At City Wide Facility Solutions, we’ve developed a proven process designed to set the foundation for a long-lasting partnership. From our initial consultation to ongoing service management, we take the time to understand your facility’s unique needs, customize a plan that fits your goals, and continuously monitor performance to ensure quality and consistency every step of the way.

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Consultation

On-site visit to survey your facility and assess cleanable space for tailored solutions.

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Custom Proposal

Our proposals include a meeting to review your personalized scope, ensuring it aligns with your needs and budget.

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Operational Walkthrough

During our operational walkthrough, you’ll meet your dedicated account manager as they survey your facility to understand its unique needs.

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Vendor Evaluation

Our vendor evaluation includes selecting three qualified contractors to assess your facility, develop service plans, and determine the best fit for your needs.

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First Service

Account Manager and Night Manager will be on-site the first night to ensure the scope is followed and to address any questions, ensuring a smooth start to ongoing quality service.

  • Customized Proactive Solutions
  • Administrative & Portal Management
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    24/7 Customer Service
  • Vendor Evaluation & Compliance
  • Expertise in Facility Solutions
  • On-Site Management
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    Work Order / Project Management
  • Broad Vendor Market
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