What is Work Order Management & Why It Matters for Facility Managers

Facility managers juggle numerous responsibilities, between handling routine maintenance, emergency repairs, tracking budgets, and coordinating with internal or outside vendors. However, one of the most crucial tasks for a facility manager is work order management.

At City Wide of Boston, we’re here to help you learn more about work order management, why it’s important, and why facility managers need to seek assistance with effectively managing work orders.

What is Work Order Management?

Work order management is an encompassing process of creating and assigning tasks for necessary maintenance, tracking the progress of the task, and ensuring that the maintenance, service, or repairs is completed. These tasks can cover a variety of aspects of your facility, from HVAC, plumbing, equipment repair, and even preventative maintenance.

To issue a work order, you’ll need to provide several details including the type of task, the location in your facility, the priority level, which technician is assigned, expected time for completion, materials or equipment needed, and any costs associate with the task. It’s a lot for one person to handle when they have to manage an entire facility.

Why Work Order Management Matters for Facility Managers

Keeping a building functional and safe is the top priority. Delaying important repairs and maintenance can lead to a spike in costs, extended downtime, compliance issues, and disappointed occupants.

Consulting outside work order management can reduce these issues and help your facility in a variety of ways, including:

Better Coordination

You may have a lot to deal with on a daily basis, but coordinating with an outside company to handle the management of your work orders can alleviate any concerns and allow you to focus on your core responsibilities. Outside work order management has several reputable contractors ready to help you bring your facility and its systems back to working order.

Reduced Downtime

Having a proactive team to handle your work orders can help reduce unnecessary downtime and result in an immediate cost-efficient response. You can focus on more important tasks with your responsibilities as you let outside professionals handle these crucial needs of your facility.

Enhanced Satisfaction with Occupants

Visitors and tenants will have fewer complaints when issues are dealt with in a timely manner. This will lead to satisfaction with their facility management and reduce any complaints or issues.

Why Partner with City Wide of Boston

At City Wide of Boston, we can effectively manage your work orders by matching you with the right contractors to handle the various needs of your facility. Whether it’s emergency repairs or maintenance to your utilities, repairs to various equipment, or even clean up after a major storm, you can rest easy knowing that the needs of your facility are being met by qualified professionals.

Have Your Work Orders Managed by City Wide of Boston

When it comes to the needs of your facility and having them met in a timely manner by professional contractors, let City Wide of Boston help. Instead of navigating various vendor lists and being put on hold while the issues pile up, we can assist you by matching you with the right contractors to handle your needs.

Get in touch with us today!