In the realm of managing commercial properties, work orders are more than just a request for much needed maintenance. They represent an operational priority and tenant expectation and are a reflection of how well the property is maintained.
Whether there’s a malfunctioning AC unit, a broken light, or a leaky roof, getting the issue resolved in a timely manner is critical for the health of your facility and maintaining good standing with tenants. However, work orders can still get delayed or fall through the cracks due to missed requests, communication breakdowns, lack of follow ups, and even delayed responses from vendors.
Partnering with managed facility services can help you narrow these gaps and ensure that your work orders are met and dealt with swiftly.
Why Work Orders Get Missed
Maintenance requests can come through various different channels like email, phone calls, texts, tenant portals, and even in conversation. This scattered information can result in communication breakdowns and result in the request getting overlooked or forgotten.
Work orders can also get lost in the shuffle when you’re managing multiple vendors. From electricians, landscapers, plumbers, janitors, and HVAC technicians, there’s a lot of coordination, progress tracking, and confirming the task has been completed. The follow ups can be overwhelming.
The Hidden Costs of Missed Work Orders
If work orders are missed or forgotten, it can lead to long term consequences that can compromise your facility’s systems, as well as tenant satisfaction. It can result in a rise in complaints, higher repair costs for what would’ve been minor issues, increased liability from unresolved safety concerns, and lost productivity with tracking vendors and seeking updates on the progress.
How Managed Facility Services Can Prevent Missed Work Orders
Having a managed facility services partner can take a lot the burden off the plate of a property manager. They act as the central point of contact and coordinate between vendors and the property manager and regularly check up on the progress of the work order.
Instead of the property manager sifting through dozens of vendors to handle a specific task, managed facility services provide a vetted contractor to handle the task. They can also provide real-time updates on the issue at hand, the progress, and any hurdles that may require more contractors. Once the project is completed, property managers will be notified and won’t have to stray from their operational focus.
Partner with Managed Facility Services to Keep Work Orders Moving
If you’re struggling to keep up with the list of vendors, or you keep losing track of work orders and maintenance requests, managed facility services can help fill the gaps and ensure that work orders are met with verified contractors who are certified and vetted. This can help you keep your focus on the more important tasks while the necessary work is getting done. It helps ensure the health and safety of your facility, the protection of your assets, and keeping the tenant experience satisfactory.
Let City Wide of Boston help you manage your work orders confidently!
