508-281-0500  contactcwb@gocitywide.com

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  • How We Work
  • Managed Services
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  • Insights
    • News & Media
    • Articles & Blogs
  • FAQ
  • About Us
    • Who We Are
    • Leadership
    • Mission, Vision & Values
    • Careers
    • Charitable Partnerships
    • Contact Us
  • Testimonials
  • How We Work
  • Managed Services
    • Industries
    • Service Area
    • Managed Services List
  • Insights
    • News & Media
    • Articles & Blogs
  • FAQ
  • About Us
    • Who We Are
    • Leadership
    • Mission, Vision & Values
    • Careers
    • Charitable Partnerships
    • Contact Us
  • Testimonials

The City Wide Partnership

How We Work

City Wide Facility Solutions simplifies facility maintenance by providing access to 20+ services through a single point of contact. We handle the coordination, scheduling, and quality assurance of all your facility needs — from janitorial to specialty projects — so you can focus on running your business while we take care of the rest.

One Point of Contact
Network of Vendors
Ongoing Compliance

Our Proven Process

At City Wide Facility Solutions, we’ve developed a proven process designed to set the foundation for a long-lasting partnership. From our initial consultation to ongoing service management, we take the time to understand your facility’s unique needs, customize a plan that fits your goals, and continuously monitor performance to ensure quality and consistency every step of the way.

City Wide Partnership Provides:

Customized Proactive Solutions

Administrative & Portal Management

24/7 Customer Service

Vendor Evaluation & Compliance

Expertise in Facility Solutions

On-Site Management

Broad Vendor Market

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Providing Managed Maintenance Services
in Eastern and Central MA since 2008

293 Boston Post Road W, Suite 340
Marlborough MA 01752
(508) 281-0500

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Certified Women-Owned Business with the Supplier Diversity Office

Proud Members Of

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Broad network of vendors 100% validated
and certified by City Wide

  • Commercial references
  • Account assignment based on performance in CWB network, expertise, geography, and ability to comply with incremental client requirements
  • Verified business and legal filing via state and federal sources
  • Valid and proper insurances
  • Complete background checks

One point of contact for all facility maintenance needs

  • Proactive communication and exceptional customer service
  • Saves our client’s time and headaches associated with facility maintenance
  • Project management expert in a wide variety of industries
  • Vendor selection to match the needs and budgets of our clients

Ongoing compliance to ensure all contract commitments and customer expectations are met

  • Regular site inspections, complaint resolution and product audits
  • Adherence to all client facility specific requirements
  • Up to date insurance and background document compliance
  • Regular site inspections, complaint resolution and product audits
  • Adherence to all client facility specific requirements
  • Up to date insurance and background document compliance
  • Client surveys and weekly inspection ratings
  • Up to date IDPRP (Infectious Disease Preparedness Response Plan)
  • Annual CWB vendor network re-certification

First Service

Account Manager and Night Manager will be on-site the first night to ensure the scope is followed and to address any questions, ensuring a smooth start to ongoing quality service.

Consultation

On-site visit to survey your facility and assess cleanable space for tailored solutions.

Custom Proposal

Our proposals include a meeting to review your personalized scope, ensuring it aligns with your needs and budget.

Operational Walkthrough

During our operational walkthrough, you'll meet your dedicated account manager as they survey your facility to understand its unique needs.

Vendor Evaluation

Our vendor evaluation includes selecting three qualified contractors to assess your facility, develop service plans, and determine the best fit for your needs.